SmallBizGenius Analysis

Discountednewspapers faces significant customer complaints regarding undelivered subscriptions and poor customer service. While one reviewer reports a positive experience, the overwhelming sentiment suggests potential issues with order fulfillment and communication.

Category Breakdown

Scores based on analysis of 7 recent reviews

Subscription Fulfillment Issues

1.5/10

Many reviewers report paying for subscriptions but never receiving the newspaper. This is often attributed to the local newspaper not recognizing Discountednewspapers as a legitimate vendor, leading to unfulfilled orders.

5 reviews mention this

Customer Service Problems

2.0/10

Reviewers express frustration with the lack of support from Discountednewspapers when issues arise. Customers often find themselves directed back to the newspaper, with Discountednewspapers claiming to be a "third party biller" and shirking responsibility.

4 reviews mention this

Lack of Communication

2.5/10

Several reviewers mention difficulties contacting Discountednewspapers and receiving timely responses. This includes a lack of order confirmations and unanswered messages, contributing to a sense of distrust.

3 reviews mention this

Pros & Cons

What Customers Love

Potential for discounted rates Mentioned 1x
"Too good to be true a $24.95/month subscription."
Successful subscription delivery (in one case) Mentioned 1x
"I paid for a 12 month subscription. I've been getting it weekly so far."

Common Complaints

Subscriptions not fulfilled after payment Mentioned 5x
"This company steals your money!"
Poor customer service and lack of support Mentioned 4x
"The seller won't even try to help and won't refund my money."
Difficulty contacting the company Mentioned 3x
"I got no email confirmation after I placed an order. I couldn't find a phone number on their site, and had to use Google to find a number."
Newspapers not recognizing Discountednewspapers Mentioned 3x
"The paper does not recognize this vendor"

Common Questions About Discountednewspapers

Answers derived from customer review patterns

Is Discountednewspapers legit and trustworthy?

Based on the available reviews, there are significant concerns about the legitimacy and trustworthiness of Discountednewspapers. Multiple reviewers report paying for subscriptions that were never fulfilled, and they experienced difficulty obtaining refunds or assistance from the company. The recurring theme of newspapers not recognizing Discountednewspapers as a legitimate vendor further damages their credibility. While one reviewer had a positive experience, the overwhelming negative feedback suggests a high risk of encountering issues with this service.

Based on 6 reviews

Does Discountednewspapers have good customer service?

The reviews indicate that Discountednewspapers' customer service is generally poor. Many customers report difficulty contacting the company and receiving timely responses. When issues arise, customers often find themselves directed back to the newspaper, with Discountednewspapers disclaiming responsibility. This lack of support and communication contributes to a negative customer experience.

Based on 4 reviews

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